Excite Holidays is committed to your privacy and security regarding information collected on the website. This Policy outlines the information collection practices applied by Excite Holidays, how that information is used, and the choices you can make about the way information you provide is collected and used.


The Information We Collect

When you make a booking via the Excite Holidays website, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to; your name, contact details (email, phone, fax), and credit card details. When you submit an online request, we collect your name and email in order to respond as quickly as possible.

How We Use the Information

When you register with Excite Holidays or submit a booking request, we use the information in several ways:

  • Personal identification and verification
  • To complete your hotel reservation
  • To allow us to contact you for customer service if required
  • To make improvements to the Excite Holidays website
  • To send you an email message confirming your Agent registration

As a registered agent you will occasionally receive updates about special offers, newsletters, and any noteworthy changes to the website. However, you may always unsubscribe from receiving these email messages. Please read our Opt Out policy below for more information.

We may disclose your information to third parties (such as our hotels or Suppliers) only for the purpose of completing your transaction, providing your requested service, and for associated administration. Some service providers may be located in countries outside the European Economic Area (“EEA”). Your information will be provided to these organisations provided they agree to use the information solely for providing services to Excite Holidays, and under the instruction of Excite Holidays. By submitting your personal data, you agree to the transfer, storing and processing of your data outside the EEA. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Unless prohibited by law or contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a government or law enforcement authority, or in the good faith that disclosure is otherwise necessary. Situations may include: to perform, maintain or enforce contracts with our customers; to protect the rights or properties of Excite Holidays, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

Like most websites, there is certain information we track, including the URL that you’re visiting from, the browser you are using and your IP address. This data is utilised to improve our services and does not include any personally identifying information.

How to Access or Correct Your Information

View or update your profile information any time by logging in and selecting the “Agent” tab from the main menu. Should you wish to cancel your agent registration with Excite Holidays, simply notify us by sending an email to customerservice@exciteholidays.com

Our Commitment to Security

While being transmitted over the Internet, your credit card details are protected using SSL (Secure Socket Layer) encryption. Credit card details are only used to pay for any travel product booked through our website. These details are stored securely at all times are not used for any other purpose and will never be provided to any unauthorised third parties.

Excite Holidays has also obtained a digital certificate from THAWTE Server CA (part of the VeriSign group), an industry leader in the protection and management of data transmission and storage.

Cookies

We may occasionally use “cookies” to store your preferences, record session information and collect details on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to continue improving our services.

“Cookies” are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

Opting Out of Promotional Information

If you choose not to receive emails from Excite Holidays, you have the option to unsubscribe by clicking on the Unsubscribe link at the bottom of each email.

How to Contact Us

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of Excite Holidays or would like more information, please call us on +61 2 8061 2999. We will attempt to respond to all reasonable concerns or inquiries within three business days.